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Tennis Express’s Return and Exchange Policy
Tennis Express offers a hassle-free returns and exchanges policy for all of its products. Whether you bought the wrong size, want to make a switch, or just want your money back, Tennis Express makes it easy to return and exchange your items with no questions asked. All you need to do is fill out a Return and Exchange Form and submit it to the customer service team to begin the process. Once your return or exchange has been approved, you should expect to receive your money or new items within 10 to 15 business days.
Tennis Express’s Price Matching Policy
Got your eye on an item at another store? Tennis Express has you covered with its Price Matching Policy. If you find the same item at a lower price at a competing store, Tennis Express will match that price and give you a 10% discount on top of it! All you need to do is submit proof of the lower price to the customer service team and wait for them to approve your request. Remember, Price Matching is only available for non-clearance items.
Tennis Express’s Automated String Re-stringing Service
Tennis Express offers an unprecedented automated racquet re-stringing service to help keep your gear in top shape. With the simple click of a button, you can submit your racquet for re-stringing and have it shipped back to you within a few days. You can even choose the string type, tension, color and length you want all at the same time. Plus, you can get same-day shipping if you submit your order before 2 PM. The cost of the re-stringing service depends on the type of string selected and number of strings requested.
Tennis Express’s Delivery Options
Tennis Express offers customers a wide selection of delivery options to choose from. Customers in the United States have the option of standard, priority and express shipping. For orders outside of the United States, Tennis Express offers international airmail shipping and express shipping. The cost and speed of delivery depend on the destination, order size and weight and shipping method selected.